Features
Everything you need to run your business on WhatsApp
WaZappy combines a team inbox, no-code automation, built-in AI, campaigns and commerce into one tidy platform — no stack of disconnected tools.
Conversations
A shared inbox your whole team will love
Bring every WhatsApp chat into one collaborative inbox. Assign conversations to agents, add labels and internal notes, and never lose track of a customer again.
- Multi-agent assignment & routing
- Labels, notes & saved replies
- Full conversation history & search
Automation
No-code flows that work while you sleep
Design powerful automations with a visual drag-and-drop builder — 52 node types for conditions, waits, follow-ups, lead scoring and more. No developers required.
- 52 node types
- Conditions, waits & branches
- Lead scoring & scheduling
AI
Built-in AI, not a bolt-on
Let AI reply to customers, classify intent, extract structured data from messages and even understand images — all inside your flows, with no extra tooling.
- AI auto-replies
- Intent classification & data extraction
- Image understanding
Growth
Broadcast campaigns that actually convert
Send approved template campaigns to segmented audiences with opt-out handling, rate limiting and real-time delivery tracking — then measure what worked.
- Segmented template campaigns
- Opt-out & rate limiting
- Delivery & campaign analytics
Commerce
Sell end-to-end inside WhatsApp
Show a native catalog, take orders and collect UPI or card payments right in the chat. Manage orders with GST-compliant invoicing built for Indian businesses.
- Native catalog & POS
- UPI / card payments in chat
- Orders, invoices & GST reports
Complete toolkit
And a whole lot more
Every capability you need, included from day one.
Shared Team Inbox
One WhatsApp inbox for the whole team — assign chats to agents or departments, add labels, notes and reply from anywhere.
No-Code Flow Builder
Design automations visually with 52 node types — conditions, waits, follow-ups, A/B splits, lead scoring and more.
Built-in AI
AI that replies over your knowledge base, classifies intent, extracts data and even reads images — all inside your flows.
Broadcast & Drip Campaigns
Send template campaigns and timed drip sequences to segments with opt-out handling and live delivery reports.
Catalog, Orders & POS
Show products, take orders with a cart, collect addresses and push order-status updates right inside WhatsApp.
UPI & Card Payments
Collect payments in-chat with UPI, cards and wallets — with tax, shipping, discounts and auto-reconciliation.
Email Campaigns
Send emails from your own custom sender (SMTP / SendGrid) inside flows, with delivery reports.
Google Sheets & Calendar
One-click WhatsApp from a Sheet, live read/write, and Calendar slot-finding & booking with Google Meet.
CRM & Lead Scoring
Score leads, move them through pipeline stages, sync to your CRM/ERP via our API, and alert your team instantly.
Message Templates
Create utility, marketing and OTP templates, submit for approval and reuse across flows and campaigns.
Orders, Invoices & GST
Manage orders end-to-end with GST-compliant invoicing and reports built for Indian businesses.
Analytics & Ad Attribution
Track conversations, delivery & read rates, campaign performance and click-to-WhatsApp attribution in real time.
Ready to put WhatsApp to work?
Start on the free plan, connect your number, and send your first automated reply today. No setup fee, no card.
Free plan · No setup fee · Messages billed by Meta at cost