Privacy Policy

This Privacy Policy explains how Infrared Techno (“Infrared Techno”, “we”, “us”) collects, uses, shares and protects information in connection with WaZappy (the “Service”), our WhatsApp Business API platform. WaZappy is a product of Infrared Techno, made in India. By using the Service you agree to this Policy, which should be read together with our Terms & Conditions.

1. Who is responsible for your data

For information about your account and use of WaZappy, Infrared Techno is the data controller. For the end-customer conversations you run through the Service (messages with your own customers), you are the controller and Infrared Techno acts as your processor, handling that data on your instructions solely to provide the Service.

2. Information we collect

• Account & business information — name, email, phone number, business name, GST details and login credentials.
• WhatsApp & messaging data — your connected number/WABA identifiers, message templates, contacts, and the content and metadata of conversations processed through the Service.
• Payment information — billing details and transaction records; card/UPI details are handled by our payment partners (e.g. Razorpay) and are not stored by us.
• Usage & technical data — log data, device/browser information, IP address and analytics about how the Service is used.
• Support & communications — messages you send us and records of support interactions.

3. How we use information

• to provide, operate, secure and improve the Service;
• to process messages, flows, campaigns, payments and integrations you configure;
• to authenticate accounts and API keys and enforce rate limits and fair use;
• to send service, billing and security notices, and (with consent where required) product updates;
• to comply with legal obligations and to detect, prevent and address fraud or abuse.

4. WhatsApp / Meta data

Conversations run on the official Meta Cloud API. Message data flows through Meta’s systems and is subject to Meta’s own privacy terms. We process this data on your behalf to deliver the Service and do not sell it. Your WABA and number always belong to you.

5. AI processing

If you enable AI features, the relevant message or knowledge-base content may be sent to the AI provider you configure (for example Google Gemini, OpenAI, Anthropic Claude, Groq, Mistral or DeepSeek) using your own or our keys, solely to generate responses, classify intent or extract fields. That processing is subject to the AI provider’s terms. You control which provider and models are used.

6. Sharing & sub-processors

We share data only as needed to run the Service, with providers such as:

• Meta Platforms — WhatsApp Business Platform (message delivery);
• Google — Sheets, Calendar and Drive integrations you enable;
• AI providers — Gemini, OpenAI, Claude, Groq, Mistral, DeepSeek (only when you enable AI);
• Email delivery — your SMTP / SendGrid sender;
• Payments — Razorpay/UPI for subscription billing;
• Infrastructure — hosting, database and logging providers.

We may also disclose data if required by law, or to protect our rights, users and the public.

7. Data retention

We retain personal data for as long as your account is active and as needed to provide the Service, then for a reasonable period to meet legal, accounting or dispute-resolution needs, after which it is deleted or anonymised. You can request deletion as described below.

8. Security

We use appropriate technical and organisational measures — including encryption in transit, hashed/encrypted API keys, access controls and monitoring — to protect your data. No method of transmission or storage is 100% secure, but we work to protect your information and to respond promptly to any incident.

9. Your rights

Subject to applicable law (including India’s Digital Personal Data Protection Act, 2023), you may request access to, correction of, or deletion of your personal data, and you may withdraw consent where processing is based on it. To exercise these rights, contact us using the details below. We will respond within the timeframes required by law.

10. Cookies

Our website and dashboard use essential cookies to keep you signed in and to remember preferences, and may use limited analytics to understand usage. You can control cookies through your browser settings; disabling essential cookies may affect functionality.

11. International transfers

Some providers we use may process data outside India. Where that happens, we take steps to ensure your data is handled in line with this Policy and applicable law.

12. Children

The Service is intended for businesses and is not directed to individuals under 18. We do not knowingly collect data from children.

13. Changes to this Policy

We may update this Policy; changes are posted here with a new “last updated” date. Continued use after changes constitutes acceptance.

14. Contact & grievances

For privacy questions or to exercise your rights, contact our team:
Infrared Techno — WaZappy
Email: support@wazappy.com
Phone: +91-95555-92220
Website: infraredtechno.com

This page is provided for general information and is not legal advice. Please review it with your own legal adviser to ensure it meets your regulatory obligations.